Scale Customer Service and Support with WhatsApp Chatbots
In the world of fast-moving D2C commerce, customer support delays can kill conversions and ruin brand trust.
That’s where The Botmode’s WhatsApp for customer support comes in—providing instant, automated responses, 24/7. Our AI-powered customer support chatbots help you manage thousands of conversations simultaneously, so you never miss a customer.
Trusted by 150+ D2C / E-commerce
Why
The Botmode is Built for
WhatsApp Customer Service
Real-Time Support on a Platform Your Customers Already Use
WhatsApp is where your customers live.
With The Botmode, you turn WhatsApp into your primary support channel, with
- Instant replies to common questions
- 24/7 ticket generation & routing
- No waiting. No bounce. No frustration.
“We reduced support tickets by 42% in the first month using The Botmode chatbot.” – Support Lead, D2C brand
AI-Powered Customer Support Chatbots
Our intelligent chatbots handle 80% of repetitive queries:
- Order status updates
- Shipping & delivery timelines
- Return & refund policies Product-related FAQs
When needed, chats are seamlessly transferred to human agents with full context retained.
Unified Inbox for WhatsApp, Website & More
more switching between tabs or losing context.
The Botmode’s Omnichannel Inbox brings:
- WhatsApp + Web Chat + Instagram + Facebook DMs → One dashboard
- Tagging, prioritization, and resolution tracking
- Agent assignment & performance metrics
Multi-Agent Support with Smart Routing
As you scale, your support needs scale too.
Route chats based on:
- Availability
- Expertise (e.g., billing vs. shipping)
- Language preferences
Give your team superpowers. Keep your customers happy.
Customer Support Analytics Dashboard
What gets measured, gets improved:
- Average response time
- Resolution time
- Top queries & intent patterns
- Agent performance scores
Optimize your support with insights that matter.
Live Chat + Automation = Best of Both Worlds
Combine the human touch with AI precision:
- Use bots for instant answers
- Use agents for empathy-driven conversation
Your customers get fast + personal support—on their favorite app.
Impact of The Botmode
Conversational Commerce Suite
Higher CSAT
Increased Retention
CAC Reduction
Testimonials
Check out our customer stories!
Frequently asked questions
Absolutely. The Botmode allows businesses to provide 24/7 support via WhatsApp using chatbots and live agent handoffs.
Everything from order status, refund policy, product FAQs to generating support tickets.
Yes! Chats can be auto-assigned or manually taken over with full conversation history preserved.
