Reduce RTO and Convert COD Orders to Prepaid with Smart WhatsApp
High COD (Cash on Delivery) orders = high RTO (Return to Origin) rates. And that means wasted time, money, and resources.
With TheBotMode’s NDR Management solution, you can automate conversations via WhatsApp to convert COD orders to prepaid, verify intent, and eliminate unnecessary return costs.
Whether you’re losing 15%–25% of your orders to failed deliveries or customer no-shows, our WhatsApp marketing automation will fix that—fast.
Trusted by 150+ D2C / E-commerce
How The BotMode
Helps You Convert
COD to Prepaid
The Real Cost of COD Failures
Every failed COD delivery doesn’t just hurt revenue—it costs
- Return logistics
- Lost inventory time
- Payment collection delays
By proactively engaging COD customers via WhatsApp, TheBotMode ensures higher prepaid conversions and fewer NDR (Non-Delivery Report) issues.
Post-Checkout WhatsApp Workflow
Once a COD order is placed:
1.A WhatsApp message is instantly sent.
2.The message explains the benefits of prepaying (e.g., exclusive discount, faster delivery).
3.The customer gets a UPI/payment link to convert before order is processed.
- Instant trigger
- Fully automated
- Higher intent confirmed
Incentivized Prepaid Conversion Campaigns
Offer time-sensitive perks like:
- 10% OFF for prepaying now
- Free shipping on prepaid
- Same-day dispatch for prepaid
Everything is pre-built in your TheBotMode dashboard. Just plug, customize, and go live.
Automated NDR (Non-Delivery Report) Management
If delivery fails:
- A WhatsApp message automatically triggers asking for the updated address or confirmation
- Real-time status updates let you act before the order is returned
- Reduce dependency on manual calls or emails
- Reduce NDR rates by 35%
- Increase delivery success rate
- Handle failed deliveries at scale
Fully Integrated with Shopify & WooCommerce
WhatsApp is where your customers live.
With The Botmode, you turn WhatsApp into your primary support channel, with
- COD intent tagging
- NDR event sync
- Shopify & WooCommerce native triggers
Real Results from Real Brands
“Using TheBotMode, we reduced our RTO by 27% in just 3 weeks. Prepaid conversions are now over 40% on COD orders.”
— Growth Head, D2C Brand
Impact of The Botmode
Conversational Commerce Suite
Higher CSAT
Increased Retention
CAC Reduction
Testimonials
Check out our customer stories!
Frequently asked questions
NDR (Non-Delivery Report) Management is the process of identifying and resolving failed COD delivery issues to reduce RTO and improve fulfillment rates.
By proactively engaging COD customers on WhatsApp, confirming order intent, and offering prepaid incentives.
Absolutely. TheBotMode’s WhatsApp marketing automation handles everything from order confirmation to NDR handling and prepaid upsells.
